The hotel CRM that brings every guest from all your properties into one view
If you run two, three or five hotels, you do not need an expensive, complex chain system. The R2 OS hotel CRM gives you one profile per guest, no matter which property they stayed at, and it lives inside the same system you already operate with.
One guest, even when they stay at several of your properties
When you own more than one hotel, the same guest can arrive at one property today and another next month. Without a hotel CRM that connects everything, each hotel sees them as a stranger. You lose the history, you lose the relationship and you lose the chance to treat them like the customer they already are.
The R2 OS hotel CRM solves this without forcing you to set up a big chain system. Each guest has a single profile for your whole group. It does not matter where they stayed: you see their visits, their spend and their preferences in one place. It is true multi property, but simple.
And everything is in Spanish from the first click, built for how you and your team actually work every day.
What the hotel CRM does for your group of properties
Tools built for owners with several properties and a single team behind all of them.
Every guest from every property, together
Stop keeping separate databases per hotel. The hotel CRM brings each guest into a single profile for your whole group.
- One profile per person, even if they visited two or more of your hotels
- See spend, stays and notes from all properties without switching screens
Group your guests and act right away
Filter by property, by spend, by frequency or by season. The hotel CRM does not just show you the group: it lets you write to them on the spot.
- Segment frequent guests, single property guests or those who no longer return
- Go from segment to action without exporting anything or switching tools
Message on WhatsApp or email without leaving the CRM
Pick a guest or a whole segment and send a message. The hotel CRM opens WhatsApp or email with a single click.
- WhatsApp and email in one click, straight from the guest profile
- Messages arrive with context, because the CRM already knows where they stayed
It fills itself with every stay
You do not have to type data by hand in each hotel. The hotel CRM feeds itself every time a guest stays at any of your properties.
- Every booking and every stay updates the profile automatically
- Your team wastes no time copying data from one property to another
Bring back the ones who stopped coming
The hotel CRM shows you the guests who no longer return to any of your properties and lets you invite them again with a message.
- See who cooled off even if they used to be a frequent guest of your group
- Send a win back message without building complicated campaigns
It lives inside the system you already use
The hotel CRM is not another loose subscription. It lives inside R2 OS, next to your bookings, your front desk and your reports for all properties.
- One single system to operate and to know your guests
- No third party tools to connect and no separate integrations to pay for
You do not need a big chain system to treat your guests as one group. The hotel CRM gives you the unified view of the big chains, without their cost or their complexity.
Hotel CRM versus a big chain system
What you gain by choosing a hotel CRM built for small groups instead of a heavy chain system.
| CRM Hotelier | Sistema de cadena | |
|---|---|---|
| One single guest profile across all your properties | ||
| Sets up fast, with no months long project | ||
| Priced for a handful of hotels | ||
| In Spanish from the first click | ||
| WhatsApp and email in one click from the profile | ||
| Lives inside the system you already operate with | ||
| Fills itself with every stay, no manual entry |
Frequently asked questions about the hotel CRM for small chains
Does it work if I only have two or three hotels?
How does the CRM link the same guest across properties?
Do I have to enter data by hand in each hotel?
Can I message my guests from the CRM?
Is it a separate subscription?
Is it in Spanish?
Your next booking is already in your guest base
Start using the hotel CRM that turns your guests into customers who return.