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Automatic segmentationWhatsApp and emailAction per segmentGuest profileZero data entryBoutique hotelsHostelsBeach hotelsCabins and homesSmall chainsWhat is a hotel CRMGuest databaseGuest segmentationHotel CRM vs spreadsheetHotel CRM vs PMS
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Guest loyaltyWin back guestsMore reviewsMore direct bookingsCRM with WhatsAppMarketing with no teamFor independent hotels
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BlogGuidesHelp centerHow to make a guest returnWhatsApp for hotelsWhat is segmentation
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HOTEL CRM

The hotel CRM built for independent hotels

The systems the chains use cost a fortune, take months and need a marketing team. CRM Hotelier is the simple hotel CRM, ready in minutes. Built for your hotel, not for a chain.

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A hotel CRM that does not need a whole department

When you hear “hotel CRM” you picture something expensive, slow and complicated. The systems the chains use are made for hotels with marketing teams, analysts and weeks of training. You run an independent hotel, your front desk is already flat out, and you just want your guests to come back. Not the same thing.

CRM Hotelier is the hotel CRM made for you. It lives inside the same system where you already manage your bookings, so you integrate nothing and copy no data by hand. It fills itself with every guest who arrives, sorts your list into clear groups, and lets you reach them by WhatsApp or email with a single click. No jargon, no months of setup, no surprises on the bill.

The idea is simple: let an independent hotel care for its guests just as well as a big chain, but without the heavy machinery of a chain. You stay who you are. The hotel CRM just gives you the muscle.

What your hotel CRM actually does

Everything an independent hotel needs to bring guests back, with no learning curve.

SORTS ITSELF

Your guests, in clear groups

The hotel CRM splits your people into groups you get at a glance: who just visited once, who comes back often, who has not returned in a while. You set nothing up, it comes sorted.

  • Groups ready from day one, no odd rules to configure.
  • See right away who to pamper and who to invite back.
ONE ACTION PER GROUP

Do something with each group, not just look

A list is useless if you cannot act on it. You pick a group and launch the action right there: a greeting, an offer, a reminder. The hotel CRM turns every group into a concrete action.

  • Select the group and decide what to send, without leaving the screen.
  • Every message goes out personalized with the guest name and details.
ONE CLICK

WhatsApp and email ready to go

Message a guest on WhatsApp or send a direct email straight from their profile. No copying the phone number, opening another app and pasting. The hotel CRM opens the conversation for you.

  • WhatsApp and email button on every guest profile.
  • The message already carries the name and the context of the stay.
ALL IN ONE PLACE

The guest profile you actually use

Each guest has a profile with their stay history, your notes and the tags you give them. When they return, the front desk knows who they are, what they like and what you promised. That is a real hotel CRM.

  • Stay history, free notes and tags your own way.
  • The front desk serves as if they knew the guest all along.
ZERO DATA ENTRY

Fills itself from your bookings

No sitting down to enter clients. Every booking that comes in creates or updates the guest profile automatically. Your hotel CRM grows on its own while you run the hotel.

  • Every new booking feeds the CRM without you lifting a finger.
  • No spreadsheets, no double entry at the end of the day.
INSIDE THE SYSTEM

Zero integration, already here

The hotel CRM is not another app to connect. It lives inside the same system where you handle bookings, front desk and rates. One place, one login, all connected from minute one.

  • No separate system to pay for or install, it is included.
  • Bookings, front desk and CRM share the same data instantly.
THE DIFFERENCE

A hotel CRM should not cost like a chain or take months to switch on. Yours fills itself and works today.

CRM Hotelier versus the systems the chains use

Same goal, caring for your guests, without the heavy machinery.

CRM HotelierCRM enterprise
Ready to use in minutes
Fully in Spanish, no jargon
Fills itself from your bookings
WhatsApp and email in one click
No dedicated marketing team needed
No integrations or data entry
Built for an independent hotel

Questions about your hotel CRM

What is a hotel CRM and what is it for?
It is the tool that keeps your guests, sorts them into groups and lets you reach them so they return. The hotel CRM turns every person who stays with you into a contact you can care for and bring back.
Do I have to enter my clients one by one?
No. The hotel CRM fills itself with every booking that comes in. You run the hotel and the guest base grows on its own, with no spreadsheets and no double entry.
Do I need a marketing team to use it?
No. It is built for an independent hotel. You pick a group, decide what to send and you are done. No analyst or campaign know-how required to get value from it.
How do I message a guest?
From their profile, in one click, by WhatsApp or email. The message already carries their name and the context of their stay, so you copy no numbers and switch no apps.
Do I have to integrate or install anything separate?
Nothing. The hotel CRM already lives inside the same system where you manage your bookings. Zero integration, no months of setup. You switch it on and it works.
How fast is it up and running?
In minutes. As soon as bookings start coming in, the hotel CRM is already building your guest base and sorting it into groups so you can act right away.

Your next booking is already in your guest base

Start using the hotel CRM that turns your guests into customers who return.

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