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HOTEL CRM

How to get more guest reviews

Most of your happy guests never leave a review because nobody asked at the right time. The hotel CRM from R2 OS knows who to ask, when to ask and lets you do it by WhatsApp in one click.

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The problem is not the service, it is the timing

Your hotel gives good service. People leave happy. And still almost no one leaves a review. It is not because guests dislike your hotel, it is because no one asked for the review at the right time and through the right channel. A happy guest already in the car on the way to the airport is not going to look up your profile to rate you. The moment is gone.

Getting more guest reviews comes down to two simple things: ask for the review right when the experience is still fresh, and ask through the channel where people actually reply. And today people reply on WhatsApp, not on an email they open three days later. The problem is that your front desk cannot remember who to write to or when, one by one.

That is what a hotel CRM is for. The hotel CRM from R2 OS knows who just left, who had a good stay and who you have not asked yet. It builds the list and lets you write by WhatsApp in one click, with the link to your profile ready. You just hit send.

How the hotel CRM gets you more reviews

The right review, from the right guest, at the right time, without your front desk having to remember anything.

WHO TO ASK

Knows which guest to ask for the review

Do not ask everyone the same way. The hotel CRM separates guests who had a good stay and are the type to leave a review, so you ask exactly the people who will speak well of your hotel.

  • Filter by guests who already left happy
  • Leave out anyone not ready to be asked yet
BY WHATSAPP

Ask for the review by WhatsApp in one click

Email gets lost. WhatsApp gets read. Write to the guest by WhatsApp from their profile, with the link to your page already included, so leaving the review is just two taps.

  • WhatsApp or email straight from the hotel CRM
  • The link to your profile is already in the message
AT THE RIGHT TIME

Knows when the moment is right

The review is asked while the stay is still fresh, not a week later. The hotel CRM shows you who just left, so you ask while the guest still has you in mind.

  • See who checked out today and who leaves tomorrow
  • Ask for the review while the memory is fresh
EVERY GUEST

Keeps track of who reviewed and who did not

The guest profile tells you if they already rated you or if it is still pending. So you do not ask the same person twice, and you do not forget the one who has not done it yet.

  • Marks on the profile who already left a review
  • No double asks and no forgetting the pending one
WIN BACK THE QUIET ONES

Ask again the guest who did not reply

Sometimes the first ask is missed. The hotel CRM lets you find those who did not leave a review and write to them again with a gentle reminder, without looking for them one by one.

  • Find guests who have not left a review yet
  • Write to them again with a soft reminder
NO EXTRA WORK

Fills itself from your reservations

You capture nothing by hand. Every stay leaves a mark on the hotel CRM, so the list of who to ask for a review grows on its own with your operation, inside the same system.

  • The review list grows on its own with every stay
  • Everything lives next to your reservations and front desk
THE KEY TO REVIEWS

You do not get more reviews by giving better service, you already give that. You get them by asking for the review at the right time and by WhatsApp. The hotel CRM is what tells you who to ask and when.

Asking for reviews with a hotel CRM vs. by hand

The same good stay, but turned into real reviews and without depending on your front desk remembering.

Con CRM HotelierA mano
You know which guest to ask for the review
You ask for the review by WhatsApp in one click
You ask at the right time after checkout
You see who already left a review and who did not
You ask again the guest who did not reply
The list fills itself from your reservations
You depend on someone remembering to ask

Questions about getting more reviews

Why do my happy guests not leave a review?
Almost always because no one asked at the right time. A happy guest who already left is not going to look up your profile on their own. The hotel CRM lets you ask for the review right after checkout, while the experience is still fresh.
Why ask for the review by WhatsApp and not by email?
Because WhatsApp gets read and email often does not. Asking through the channel where people actually reply multiplies the responses. The hotel CRM lets you write by WhatsApp in one click from the guest profile.
How does the hotel CRM know who to ask for a review?
The hotel CRM separates guests who already left and had a good stay, and keeps on the profile who already rated you. So you ask the people who will speak well of your hotel and never repeat with the same person.
What is the right time to ask for the review?
Right after checkout, while the guest still has you in mind. The hotel CRM shows you who just left, so you ask while the memory is fresh and not a week too late.
Do I have to keep the list by hand?
No. The hotel CRM fills itself from your reservations. The list of who to ask for a review grows on its own with every stay, so your front desk spends no extra time remembering or capturing anything.
What if the guest did not reply the first time?
The hotel CRM lets you find those who did not leave a review and write to them again with a gentle reminder. No looking for them one by one and no losing the one you were about to forget.

Your next booking is already in your guest base

Start using the hotel CRM that turns your guests into customers who return.

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